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Using the Product

Using the Product

A space to discuss general Heap usage

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265 Topics

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Eric.mistryCommunity Manager

posted in Using the Product

Planning Our Curriculum: A Peek into How We Shape Heap University's Offerings

Exploring the behind-the-scenes of Heap University's curriculum design is like piecing together a puzzle. Armed with data and driven by our learners' feedback, we tweak and adapt our courses to ensure they meet the needs of learners and help them use Heap to its fullest potential. Here’s two key things we do with our Heap data from Heap University.Zeroing in on the Right Learners:We realized the importance of focusing on the right set of learners while evaluating our session replay course. Initially, the data showed fewer than expected learners used the session replay feature. However, when we narrowed down the analysis to those who actually had access to this feature, we found that almost all of them were engaging with it. This was a lightbulb moment that underlined the importance of targeting the right learner demographics for more accurate insights.Asking the Right Questions, Testing New Ideas:With the help of dashboards, we continually monitor how learners interact with our courses

6 months ago

Daniel JCommunity Manager

posted in Using the Product

The power of segments in Heap

When it comes to understanding your users, there are few tools more powerful than user segmentation. Get all sorts of insight into how your product or site is working. The specifics will of course be unique to your product. The more ways you can slice up the data, the more likely you are to stumble onto an underserved segment. See how your site is performing across the user segments that matter to your business. To start breaking your data down and making it more actionable, group your users according to significant characteristics, behaviors, or other attributes. To create your segment, go to Data in the left side menu of Heap. In the next column you will see Segments. Once in the Segment section, you will see Define segment in the upper right. You can use a mix of behavior-based and user properties to create your user segment in Heap. Use the And <> Or toggle to refine your segment to limit to the exact set of users you are targeting.Once you have added you behaviors and/or us

6 months ago

Piper BrowneCommunity Manager

posted in Using the Product

Recording of our recent in-person customer panel & networking event!

Greetings!Last week we hosted an awesome customer panel and networking event in Boston with one of our partners, Klaviyo. During the panel we discussed the following topics:What’s an example of a friction point or opportunity you’ve found using Heap? How did you align the team (Analytics + Product) around a decision? What are some “data rituals” or processes you run with your teams and how have these helped drive positive outcomes? What’s an example challenge you’ve overcome in creating a strong data culture in your team?And a handful of others! Watch the recording to hear from our panelists, Immy Schofield, Carolyn Ciciarelli, Gwen Pasch, and Heap’s Sr. Director of Product, Vijay Umapathy, about how they use data to drive results. And keep your eyes peeled for future in-person Heap events near you!

6 months ago

robgarboNew Member

posted in Using the Product

Missing user sessions from Heap

I have users missing from Heap sessions that my team sees in Hotjar and PowerBI. Their last known session in Heap is about a year old. This was discovered after we had seen recordings in Hotjar. I’m concerned that we’re missing sessions from others. Any thoughts on what may be happening?

6 months ago

JalbersNew Member

asked in Using the Product

Is it possible to disable automatic pageview data capture?

Hi, I’m trying to implement Heap on an SPA site (AngularJs), our team would like to see more information regarding the pages and as a result we’ve had to generate our own page view event. This works and we can see the additional data required by our team, however now we’re getting double data entries for each pageview. Once with the proper data and one that just repeats the landing page data. is it possible do disable the automatic pageview data from being collected?

6 months ago

ethantNew Member

asked in Using the Product

LukasDecoNew Member

asked in Using the Product

Viewing Dashboards and Charts on Mobile

I would like to be able to view my dashboards on the go. Unfortunately, heap is not responsive and I can’t really view the dashboards on mobile in a nice way. Is this possible in the near future? Or does anyone know of any workarounds for viewing the data collected in Heap on a different platform? Thanks!

6 months ago

altonwellsHeap Employee

published in Using the Product

How to activate your Heap Session Replay trial

Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort.The video below demonstrates how to activate Session Replay on Heap.There’s no need to update your Heap Javascript code but you do need to have a role tied to Manage Data Capture permissions. By default, Admins and Architects have these permissions. Additional Session Replay resources: Heap Blog: Session Replay now integrated into Heap Whitepaper: Bridge the gap between Quantitative Data and Qualitative Insights Request a demoQuestion? Thoughts? Comment below!

25910

6 months ago

y.homazeNew Member

asked in Using the Product

Using heap track our user journey from marketing website to web application

We’re interested in expanding our usage Heap from our web application (React) to our marketing website (wordpress), can anyone comment on their experiences with such a setup? Is it even possible?

6 months ago

travispageNew Member

asked in Using the Product

How can I duplicate my events & URLs into production

Hi there- I’ve built my Heap events with corresponding URLs in Heap’s Development environment. Is there an easy way for me to duplicate that environment into Production and change the root URLs? For example, all of my pageview & event URLs would ideally change from stage.myproduct.com to production.myproduct.com. Additionally, would the CSS selectors be the same or would I need to re-define all of my events Best, Travis

6 months ago

beautyhammerNew Member

asked in Using the Product

Form in an iFrame and multiple users + sessions

Hello! I’m attempting to figure out a solution for a site with a 3rd party hosted form (paperform) which gets iframed into our site as a modal. Once they finish and submit the form they are redirected back to our site. I’m hoping that a user’s autogenerated heap id will carry from our site to the 3rd party iFrame. What I am seeing instead is that I have two users in two different sessions. The good news is that the events are being picked up on both our site and the iframed form. So close! I’ve enabled the SecureCookie and passed it as a optional parameter in the `heap.load(‘ID’, { secureCookie: true })`in our site. I’ve done the same in the form host. The 3rd party form host allows you to add scripts but it looks like they are placed outside of the <head> so I’m not sure if that’s the issue or I am misunderstanding what the results will be with the iFrame and secureCookie settings.Thank you for your help and time!

6 months ago

TZ2New Member

asked in Using the Product

No Data for the users

Hey, we’re seeing quite a bit of No Data in the User column. Has anyone experienced this before, know why and potential solutions? Thank you

6 months ago

majagarNew Member

asked in Using the Product

Heap does not capture clicks in iframe

Hello there,I’m trying to use the heap while serving my web in an iframe but heap does not capture the clicks nor the custom events.

6 months ago

Benjamin WolfeNew Member

asked in Using the Product

Help with a chart: link users clicked to get to a particular path

We have a “Coming Soon” page on our site. It’s a simple redirect. We don’t point links to that page; we just point them to where they’re supposed to go, and we redirect that page to the Coming Soon page, using a _redirects file.I’m seeing more views of that page than I’d expect.What I’d love to know is what links were people clicking on, and from where, that they’re landing on it?I’m not on a paid account to yoink the data into Snowflake or Redshift and query away. I feel like that would make this quite easy; it’s what I’ve done when I was inside a larger company using Heap.Buuuuuuuuut is there a way to just do it in a chart on the Heap site?

7 months ago

miguelpintoNew Member

asked in Using the Product

Managing Tracking for Large DOM Elements

Hi,We've encountered performance issues in our app due to Heap Analytics tracking a high volume of DOM elements. We're looking for solutions to mitigate this problem: Exclusion: Can we exclude specific DOM elements from Heap Analytics tracking to reduce the load on our app? Tracking Control: Is it possible to pause or resume Heap Analytics tracking via the web SDK? This would help us manage tracking on pages with numerous DOM elements. Dashboard Configuration: Are there settings on the Heap Analytics dashboard that allow us to control or limit tracking for specific pages or elements? We value accurate data collection but need to ensure our app's performance remains optimal. Any guidance you can provide would be appreciated.Thank you,Miguel

7 months ago

TrevinHeap Champion

asked in Using the Product

Feature request: Dashboard default filters

It should be possible to specify the default filters applied to a dashboard without the use of query string parameters.For example, imagine I have 10 reports on a dashboard and each report, when they were originally created, shows the Past 7 days. If I have a dashboard that wants to use all 10 reports and have a default view of Past 30 days, i only have 2 choices:Update each of the 10 reports to be a default 30 day window. Tell everyone to make sure they apply the date filter on the dashboard every time they view it, OR bookmark the query with the query string params that set the filters. #1 is not only painful, but also doesn’t work well when the reports by themselves could still be useful to default to 7 days but in a given dashboard we want a different default. #2 is just bad in general because it means no one can interactively use heap to find a dashboard and get a good default view.

7 months ago

andersiusNew Member

asked in Using the Product

Unable to publish dashboard - forbidden error

I have created a Dashboard, and it’s Private. When I try to Publish it, I get a “Forbidden” error. I can’t see how I can publish/share it with others in my organization.

7 months ago

Michael KNew Member

asked in Using the Product

Journey Display - Are the color of the green paths representative of the volume? If so, can they be made more visible?

Within the Journey output, it appears the most used path in the journey is displayed with a slightly wider and darker shade of green. Along with the green graphic near the events at each level of the journey. Are the graphics directly aligned with the most used path of the Journey? Is there any other logic being applied to the graphics (green shading/highlights) in the journey display? Can a legend or quick tip pop-up be added to help users learn to read the Journey display? Can the lightest and thinnest lines be made a little more visible?

7 months ago

lauraNew Member

asked in Using the Product

Retention analysis grouped by date of start event shows duplicate weeks

I am creating a retention analysis chart, grouped by the week of the start event and then also grouped by week over the past 30 days. Why are there two first weeks (ie Dec 15 - 17, 2022)? Noting that both of these “weeks” have different user counts.

7 months ago

Deanna FurlongHeap Employee

asked in Using the Product

THEE Best Way to label/defining/create events in Heap: What say all the Heaple in the House!?!?

QUESTION: When you search for an event in your Heap account and find that it does not yet exist, what is the primary way you prefer to label/define/create that event in Heap AND why? Please use the numbered list below to identify your preferred method. Thanks for playing!Explore events page The Visual labeler Live View Manually creating one using the Event details page Other

7 months ago

AlessiaGRIDNew Member

asked in Using the Product

Huge difference between users count of Sessions and Views

Hi there,I can’t seem to figure out why Heap is showing such a huge difference in unique users count between sessions and views. In the graph below I am looking for a simple metric number, but the same happens in several different graphs, and so I am not sure which event to use anymore for a correct report. User count with PageviewWhen I use the event ‘View - Any Page’ which captures views on all but a few pages, I have around 3000 unique users User count with SessionWhen instead I use the event ‘Session’, Heap captures around 49 unique users. Why such a big difference? Am I missing some piece of info here?Any help much appreciated. Cheers

8 months ago

jbeezyNew Member

asked in Using the Product

Filtering out Internal users

I have an existing segment that our internal employees will fall into sometimes, and I’d like to keep them out.I found these resources:Excluding internal users from analysis Segments overview - Internal Users (your employees)So now, I have 2 segments. One is the segment I care about, and the other is a segment which flags the internal employees properly.In the segment, how do I add a filter criteria to ensure the users are not *in* the employee segment I just created? The article implies this is possible, but I don’t see any way to do this under the Property drop down of the filter.

8 months ago

Daniel JCommunity Manager

posted in Using the Product

Workshop Wednesday | Get your site holiday-ready

The calendar may say it’s still summer, but we know you’re already hard at work gearing up for the fast-approaching holiday season.To ensure your site drives impressive sales and effectively supports customers during this busy time, it’s crucial to leverage analytics for everything from pre-season site preparations to end-of-season sales results. Join us for this month’s Workshop Wednesday where we’ll share how to:QA your holiday site pre-launch Set up performance tracking of promos across marketing channels Use historical data to add elements that enrich the customer experience Identify and remove friction to ensure the purchase process is smoothWatch the recording now to ensure your site is in tip-top shape for the holidays!

8 months ago

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